Last updated: 10 September 2026
This Refund & Cancellation Policy explains what happens if a booking with Buff Bubbly Butlers is cancelled, changed or cannot go ahead. It forms part of our Terms and Conditions. Your statutory rights are not affected.
1. Booking confirmation and deposits
A booking is confirmed only when we have agreed availability and received or acknowledged the required deposit. Deposits reserve the date, time and contractors for your event.
2. If you cancel
- Seven days or more before the event: we may retain some or all of the deposit only to the extent that this is reasonable and reflects costs or losses caused by the cancellation.
- Less than seven days before the event: the full booking price may remain payable because contractors, travel and capacity have been reserved for you.
We will take reasonable steps to reduce our losses and will refund any amount we are not legally entitled to retain.
Bookings for leisure services on a specific date may not carry the usual 14-day cancellation right for distance contracts. Any rights you have under consumer law will always apply.
3. Changes requested by you
Changes are subject to availability. Please give at least 30 days’ notice wherever possible. Changes requested within 30 days may incur reasonable administration and other costs.
- Reducing the number of booked contractors: £40 per contractor.
- Requesting a replacement contractor after confirmation: £40.
The booked duration cannot be reduced after confirmation in order to obtain a lower price.
4. If we cancel or change the booking
If we cancel the booking entirely and cannot provide an acceptable replacement or alternative date, we will refund all payments made to us for the cancelled service.
If a contractor becomes unavailable, we may offer a suitable replacement or, where agreed, reschedule the booking. If a contractor arrives late, we will try to make up the time. Where that is not possible, we will provide a proportionate refund for the service time not supplied.
5. Delays, conduct and venue issues
Delays caused by you, your guests or the venue do not reduce the agreed price. We may end the service without a refund if there is unsafe, threatening, abusive, harassing or illegal conduct.
You are responsible for obtaining any venue permissions and for giving us accurate event information. We are not responsible where the service cannot be provided because permission was not obtained or information supplied was incorrect.
6. Events outside our control
If an event outside our reasonable control prevents the booking from going ahead, we will discuss a replacement, rescheduling or a fair refund for any service not supplied. Any refund may take account of reasonable, unavoidable costs already incurred, where the law permits.
7. Refund payments
Approved refunds will normally be returned using the original payment method where practical and usually within 14 days after the refund amount has been agreed.
8. Contact us
To cancel, change a booking or ask about a refund, contact us as soon as possible:
Email: buffbubblybutlers@gmail.com
Phone or text: 07923 425992
If this policy conflicts with our Terms and Conditions, the Terms and Conditions will apply. Nothing in this policy limits your statutory rights.