Last updated: 10 September 2026

This Privacy Notice explains how Buff Bubbly Butlers (“we”, “us” or “our”) collects and uses personal information when you visit our website, make an enquiry, request a quote, book an event, contact us or apply to work with us.

1. Who is responsible for your information?

Buff Bubbly Butlers is the controller responsible for the personal information described in this notice.

Email: buffbubblybutlers@gmail.com
Telephone/text: 07923 425992

2. Information we may collect

  • Your name, telephone number, email address and contact preferences.
  • Event information, including the date, location, accommodation or venue, group size, service requested and special requirements.
  • Booking, quotation, payment and transaction records. We do not receive your complete payment-card details where payment is handled by a payment provider.
  • Messages, complaints, feedback and other correspondence.
  • Information about allergies, accessibility needs or other requirements that you choose to provide. Please only provide information that is necessary for us to arrange the service.
  • Technical and usage information, such as IP address, browser/device information, pages visited, referral source and cookie identifiers.
  • Photographs or recordings where appropriate permission has been given.
  • For applicants and contractors: contact details, photographs supplied for an application, experience, availability, right-to-work information and information needed to allocate and administer work.

3. How we collect information

We collect information directly from you through our website forms, email, telephone, text messages and booking communications. We may also receive information from someone organising an event on your behalf, an assigned contractor, a venue, a payment provider, analytics services or publicly available sources where lawful.

4. Why we use personal information

We use personal information where necessary to:

  • Respond to enquiries and provide quotations.
  • Confirm, manage and deliver bookings.
  • Allocate suitable contractors and communicate essential event information.
  • Process payments, refunds and maintain financial records.
  • Provide customer support and handle complaints.
  • Keep the website secure, prevent fraud and diagnose technical problems.
  • Understand website performance and improve our services.
  • Meet tax, accounting, insurance and other legal obligations.
  • Consider applications and manage contractor relationships.
  • Send marketing where you have consented or where otherwise permitted by law.

5. Our lawful bases

Depending on the circumstances, we rely on one or more of the following lawful bases:

  • Contract: to take steps at your request before a booking and to perform an agreed booking.
  • Legal obligation: to maintain records and comply with applicable law.
  • Legitimate interests: to operate and improve the business, communicate with customers, secure the website, prevent misuse and manage claims, provided those interests are not overridden by your rights.
  • Consent: where we ask for permission, including certain marketing communications and promotional use of identifiable photographs or recordings.

Where information reveals health-related needs, we will use it only where necessary and where an additional lawful condition applies, normally your explicit consent. You may withdraw consent at any time, although this does not affect earlier lawful processing.

6. Marketing

We will not sell your information. You can opt out of marketing at any time by using an unsubscribe option or contacting us. Service messages about an enquiry or booking are not marketing and may still be sent where necessary.

7. Cookies and analytics

Our website uses essential cookies required for security and operation. With your choice where required, it may also use analytics or marketing technologies provided through services such as Google Site Kit, Burst Statistics, Jetpack and related website tools. You can manage non-essential cookies through the website’s cookie controls and your browser settings. Disabling some cookies may affect website features.

8. Who we share information with

We may share only the information reasonably necessary with:

  • Contractors assigned to deliver or support your event.
  • Venues, suppliers or service partners where needed to arrange the booking.
  • Website hosting, form, email, analytics, security, payment and IT providers.
  • Accountants, insurers, legal advisers and professional advisers.
  • Police, regulators, courts or public authorities where disclosure is required or permitted by law.
  • A buyer or successor if the business or relevant assets are sold or reorganised, subject to appropriate safeguards.

Our providers must use information only for authorised purposes and protect it appropriately.

9. International transfers

Some technology providers may process information outside the United Kingdom. Where this happens, we use appropriate safeguards required by UK data-protection law, such as adequacy regulations or approved contractual protections.

10. How long we keep information

We retain information only for as long as reasonably necessary for the purpose collected, including legal, accounting, insurance and dispute requirements. Ordinarily:

  • Unsuccessful enquiries may be kept for up to two years after the last communication.
  • Booking, payment and accounting records may be kept for up to six years after the relevant transaction or longer where legally required.
  • Marketing information is kept until you opt out or it is no longer needed.
  • Applicant information that does not lead to work is normally deleted within 12 months unless you agree to a longer period.

Specific information may be retained for longer if a complaint, legal claim, safeguarding issue or regulatory requirement makes this necessary.

11. Security

We use reasonable organisational and technical measures to protect personal information. No internet transmission or storage system is completely secure, so please avoid sending unnecessary sensitive information by ordinary email or text.

12. Your rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete information.
  • Restrict or object to certain uses.
  • Receive certain information in a portable format.
  • Withdraw consent at any time.
  • Complain to the Information Commissioner’s Office.

These rights are subject to legal conditions and exemptions. We may need to verify your identity before responding.

13. Complaints

Please contact us first so we can try to resolve your concern:

Email: buffbubblybutlers@gmail.com
Telephone/text: 07923 425992

You may also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint/.

14. Other people’s information

If you provide information about another person, you must have authority to do so and should make this notice available to them.

15. Changes to this notice

We may update this notice when our services, technology or legal obligations change. The latest version and update date will be published on this page.